Here Nelux gives you the answers to Solar Luminaires FAQs
1. What is the warranty period for NELUX solar luminaires?
At NELUX, we are committed to providing high-quality products, and our solar luminaires come with a standard warranty period of 5 years or all models in the catalogue. This warranty covers any manufacturing defects and ensures that our customers can have confidence in the durability and reliability of our products. For more details, please refer to the warranty terms provided with your purchase or contact our customer service team.
2. Does the price include the remote control?
Yes, the price of our solar luminaires typically includes the remote control. Usually we provide one remote control for ten luminaires. The remote control allows for convenient operation, including adjusting the brightness, setting timers, and managing color temperature where applicable. However, for specific models, the inclusion of the remote may vary, so we recommend checking the product specifications or contacting our sales team for confirmation.
3. What is the country of origin of the product?
Our solar luminaires are focus on high standards and quality. The manufacturing is carried out in China, leveraging advanced technology and efficient production processes. This allows us to offer our customers cutting-edge lighting solutions at competitive prices.
4. What are the terms of payment?
We offer flexible payment terms to accommodate our clients' needs. Standard payment terms include a 30% deposit upfront, with the remaining 70% payable before shipment. We also accept a variety of payment methods including wire transfers, confirming and other arrangements depending on the order size and client requirements. For specific terms related to your order, please contact our finance department.
5. Is the product capable of resistance to salty air?
Yes, our solar luminaires are designed to be resistant to salty air environments, making them suitable for coastal areas and other locations with high salt content in the atmosphere. We use corrosion-resistant materials and protective coatings to ensure long-lasting performance even under harsh environmental conditions. Specific models are tested to ensure compliance with international standards for salt spray resistance.
6. Are spare parts or replacement items available, and what are their prices?
At NELUX, we understand the importance of after-sales support. We offer a range of spare parts and replacement items for our solar luminaires. These include batteries, LED modules, controllers, and more. The prices for these parts vary depending on the specific component and model. You can request a detailed spare parts list and price from our customer service team, ensuring your luminaires remain in optimal condition.
7. Can the color temperature be monitored and adjusted via the remote controller to achieve 4000K or other CCT?
Yes, many of our solar luminaires are equipped with adjustable color temperature settings that can be controlled via the remote. You can easily set the color temperature to 4000K, which provides a neutral white light ideal for many applications. The remote control allows for seamless adjustments to meet your specific lighting needs.
8. How does the luminaire detect the environmental lighting level to turn on and off automatically?
Our solar luminaires are always focus on real and daily questions happening to our clients. Our Solar Luminaires equipped with advanced sensors that automatically detect the ambient light levels. These sensors enable the luminaire to turn on at dusk and off at dawn or when there is sufficient daylight. This automatic operation helps in conserving energy and ensuring efficient lighting only when needed. The sensitivity of these sensors can sometimes be adjusted depending on the model. The light senor will detect automatically itself when the sky is getting dark or bright.
9. How long does the luminaire operate on a full charge?
The operational time of our solar luminaires depends on the specific model and environmental factors. On average, our solar luminaires can operate for 8 to 12 hours on a full charge. This duration is based on optimal conditions, including sufficient sunlight for charging during the day. Some models feature energy-saving modes that can extend operating hours.
10. Are the luminaires suitable for extreme weather conditions?
NELUX solar luminaires are designed to withstand a variety of weather conditions, including extreme heat, cold, and heavy rain. Our products are IP65-rated or higher, meaning they are protected against dust and water ingress. For areas with extreme weather conditions, we recommend selecting models specifically designed for such environments, ensuring reliable performance year-round.
11. What maintenance is required for solar luminaires?
Our solar luminaires require minimal maintenance. Regularly cleaning the solar panels to remove dirt and debris will ensure optimal charging efficiency. It's also advisable to check the batteries and electrical connections annually, especially in harsh environments. Replacement of components such as batteries may be needed after several years, depending on usage and environmental factors.
12. Can the luminaires be installed in areas with limited sunlight?
While our solar luminaires are designed to charge in direct sunlight, they can also operate in areas with limited sunlight. However, the charging efficiency may be reduced in such areas, potentially leading to shorter operational times. For locations with limited sunlight, we recommend using models with higher battery capacities or incorporating auxiliary power sources if necessary.
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Any other Solar Luminaire FAQs please
contact us at salesnelux@gmail.com or directly to commercial director sales@nelux.com.hk
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